Our phones work on the pre-paid (pay-as-you-go) system.
Phones are delivered with sufficient credit for most users.
We make a note of the credit balance when we send phones (and inform you) , and when we get phones back, we calculate how much you have used.
You can easily check how much is left yourself , and so how much you have used, following instructions with the phone.
If the credit balance runs low, just call us on the number on the back of the phone to add credit.
Of course you will only be billed for what you use.

Call charges (airtime) will be billed at cost :
The standard Vodafone/Softbank Mobile prepaid rate within Japan is Yen 90 per min to any type of phone, any time of day.
Our phones are also programmed with a Softbank Telecom discount calling card: dial 006610 then the number and calls within Japan will be at the discount rate of Yen 35 / min to landlines ; Yen 55 / min to mobiles.
Note that using the 006610 prefix, your phone number will not be displayed on the screen of the phone you call.
Charges for international calls depend on the country called. For example, calling the US will cost Yen 45 per minute any time of day; Australia Yen 70; UK/France/Germany Yen 50 ; HK Yen 60.
In all cases, calls are changed per 6 secs, at 1/10 of the above rates.

There are no charges for incoming calls, whether local or international.

Please note that with these phones it is impossible for us to provide a call-by-call breakdown of charges.

Sending e-mails is Yen 5 each up to 128 characters (about 25 words) and Yen 15 over that (or with picture attached). Receiving is free up to 384 characters (about 70 words), and Yen 15 over that. This is deducted from the standard Vodafone/Softbank Mobile prepaid balance.

The rental charge also includes delivery and return postage to us.
Generally we send phones to the customer's hotel or other address as requested. It is also possible for us to send to the airport you arrive at for you to pick up at the post office there.
Next day delivery is usually possible if we receive orders by 7 pm Japan time. However, we do prefer to receive orders in advance.
If you prefer delivery to be made your home address before you arrive in Japan, this can be arranged for an additional charge of Yen 1000. (We will need to receive the order at least 10 days before you depart in this case)

We send phones in a small padded bag (11 x 14 cm) which also contains a battery charger, return envelope, and simplified operating instructions. If you would like a belt case/ neck strap / earphone please let us know. There will be a small additional charge for extra postage.

To return the phone, simply put it in the stamped addressed envelope provided with the phone and mail at a post office / post box or drop it off at your hotel front desk for them to put in the post. There are post offices at the major airports.
Charges will start from the delivery date requested and end on the date you mail the phone back to us.

Please note that if you lose, break, or otherwise seriously damage the phone (including dropping it in water), you will be liable to a charge of up to Yen 20,000


Generally we ask customers to pay by credit card.(Visa or Mastercard)
We usually charge for one week's rental before sending out phones, and the balance (extra days plus call charges) on return.
We can also accept payment by Paypal -please ask us for details if you prefer to pay this way (in this case we will need a Yen 30,000 deposit before sending a phone, and will refund the balance on return).