Frequently asked questions

Here are some questions that customers have asked us.
Please don't hesitate to ask us any question not answered here.

   
Rental Charges
Q. Are there any hidden charges?
  Q. Is there an extra charge for advising the phone number in advance?
  Q. When will my credit card be charged?
   
Call Charges
  Q. How much credit does the phone come with?
  Q.

As written on your website, the phone will be sent out with enough credit. I wonder if it runs low, will I need to find a top-up card, use my credit card for that or in what way I can top my credit up.
  Q. How much do international calls cost?
   
Delivery
  Q.

I will arrive at my hotel in Osaka in the morning, around 9.45. Will it be alright to pick up the phone at the front desk at that time?
  Q.

I understand that you will send me a phone to a hotel in Osaka. Will it be possible to mail it back to you from Tokyo?
  Q Where do I drop off the phone when I am returning home?
   
Usage
  Q. What is the coverage area?
 

Q.


The instructions say that the voice message system only works if the phone is on but a call is not answered. Is that true and, if so, what happens to the caller if the phone is off?
  Q. Can I use my own SIM card?
 

Q.

I will be going to Korea and China too on this trip. Can I use the phone there ?
  Q. Is it possible to send text messages from the phone ?

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Rental Charges
Q. Are there any hidden charges?
 

A.


No, there is no extra charge for delivery (unlike other companies, we include this in the basic charge) and there are no other extras (handling, tax., etc) to pay.
   
  Q. Is there extra charge for advising the phone number in advance?
 

A.

No, we usually let customers know the number about a week in advance of arrival.
   
  Q. When will my credit card be charged?
 

A.

We usually charge in 2 parts- the first week's rental we charge before sending the phone (mainly to verify the credit card), and then when we receive the phone back we charge for extra days and calls made.

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Call Charges
Q. How much credit does the phone come with?
  A.


The exact credit in the phone will depend on how much has been used by other customers and how much we have added. We usually send phones with at least Yen 20,000 credit (approx. $ 200) which is enough for most customers . Of course we make a careful note of the initial credit balance (and tell you), and bill you only for what you use .
   
 

Q.


As written on your website, the phone will be sent out with enough credit, I wonder if it runs low, will I need to find a top-up card, use my credit card for that or in what way I can top my credit up.
  A.

If the credit balance runs low you simply call or e-mail us and we will give you a number to put into the phone to add credit. You won't pay for all the credit added- just the amount used.
   
  Q. How much do international calls cost?
 

A.












Here are the costs for the most popular countries - per 6 seconds , any time of day

USA Yen 4.5
Canada Yen 7
UK Yen 5
France Yen 5
Germany Yen 5
Australia Yen 7
Sing. Yen 9
HK Yen 6

If you would like details about another country, please ask.

   

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Delivery
Q.

I will arrive at my hotel in Osaka in the morning, around 9.45. Will it be alright to pick up the phone at the front desk at that time?
  A.
Yes, we will send it so it is there the day before (but will charge you from the day you pick it up)
   
  Q.

I understand that you will send me a phone to a hotel in Osaka. Will it be possible to mail it back to you from Tokyo?
  A. Yes, you can send back from anywhere.
   
  Q. Where do I drop off the phone when I am returning home?
  A.

There will be a stamped addressed envelope with the phone. To return the phone, you simply put the phone (in its bag) in the envelope and mail in any post box(or usually you can ask the hotel front desk to post it)

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Usage
Q. What is the coverage area?
  A.

All Japan, but there are times, for example (often, but not always) underground , in tunnels, and in the countryside /mountains, that the phone is not able to receive a signal.
   
 

Q.


The instructions say that the voice message system only works if the phone is on but a call is not answered. Is that true and, if so, what happens to the caller if the phone is off?
 

A.



If it is turned off, the caller gets a message saying that the phone is unavailable. The best way to get round this is at night to leave it on, but activate the "manner (politeness) mode", which will turn off the ringing sound.
   
  Q. Can I use my own SIM card?
  A. Yes, this is possible, but please understand that the call charges will be very expensive.
   
 

Q.

I will be going to Korea and China too on this trip. Can I use the phone there ?
  A. No, only in Japan.
   
  Q. Is it possible to send text messages from the phone ?
 

A.





Japanese phones have an e-mail address (linked to the phone number)- you can text to a phone using the recipient's phone number only with the same carrier (in the case of our phones - Softbank). You should be able to receive texts from phones abroad, but you cannot send or reply to texts from phones overseas. The e-mail address is linked to the phone number (e.g. mail1234@softbank.ne.jp ). You will not be able to receive/send e-mails using your regular e- mail address.

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